SATISFIED CUSTOMERS

Loy Hughes relies on Datamation Inc. for SunTrust Bank Inc.’s voice and data cable needs.

“They are more than a vendor,” said Hughes, vice president of the infrastructure management group at SunTrust. “They are like a partner. They understand our needs and our standards. They understand and know our buildings. We rely on them to be our eyes out in the field — to tell us if something is wrong.”

Hughes appreciates Datamation’s responsive attitude. Datamation provides services to SunTrust in the mid-Atlantic region and at the bank’s mortgage sites across the country.

“We have 13 low-voltage contractors like Datamation, and I would rank Datamation at the top as far as customer service,” he said, citing a project they had Datamation take over in Illinois. “They had to step in during the middle of it and get a problem resolved that the local vendor didn’t complete. They drove up and completed the job and made sure it was up to SunTrust standards.”

Greg Burns, Vice President of Gasburg-based Gaston Security, a Division of ADT, uses Datamation because the company is dependable, he said.

“They are quick and clean with their work,” he said. “They have assisted us with (installing) 60 to 70 camera systems for some of our customers.”

Jill Dunlap, property manager for Parmenter Realty Partners, a commercial real estate firm that owns office buildings in Richmond, also finds Datamation to be reliable.

“That’s the first word that comes to mind when I think of Datamation,” she said. “They are a small business, and that is nice. We see familiar faces every time (they come here). I know most of the crew that comes to the building.”